Sales Account

Customer Support: Assisting customers with inquiries, complaints, and requests via phone, chat, or email.

Problem Solving: Identifying issues and providing effective solutions or escalating when necessary.

Data Entry: Logging customer interactions, updating records, and documenting resolutions in a CRM system.

Product Knowledge: Maintaining a thorough understanding of products or services to provide accurate information.

Sales Support: Upselling or cross-selling products and services where appropriate.

Quality Assurance: Adhering to company policies and procedures to ensure a positive customer experience.

Team Collaboration: Working with colleagues and other departments to enhance service delivery and resolve complex issues.

Performance Metrics: Meeting key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets.

Training and Development: Participating in training sessions to improve skills and knowledge.

Feedback Collection: Gathering customer feedback to help improve service and identify areas for improvement.