Technical Support Engineer

Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network
configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved
a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software
developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• With Basic Programming Skills and knowledge such as variables, if else conditions and loops.
• Define, develop, test, analyze and maintain new software application in support of the achievement of business requirement.

Skills and Qualifications:
At least 6 months to 1 year experience
Willing to be assigned anywhere in Metro Manila
Working Schedule : Monday (830am to 530pm) to Saturday (8am to 12NN)