Onsite Admin IT (Service Desk) - Eastwood Libis

Quezon City, National Capital Region

Posted 14 days ago

Company:: Eteam Workforce Private Corporation
Company Description:: ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

Job Title: Onsite Admin IT (L2 Support)
Location: Eastwood, Quezon City
Work Arrangement: ONSITE
Schedule: Graveyard shift
Contract Duration: 1 year
Salary Offer: Php35,000 - Php50,000

Responsibilities:

• Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
• Provide Level 2 support for hardware and software issues.
• Manage user accounts and permissions.
• Assist with system installations and upgrades.
• Collaborate with IT teams for incident resolution.

Qualifications:

• 1 to 3 years of technical support experience or relevant experience.
• Experience and familiarity with ticketing tools or service desk tools.
• Knowledge of 0365, Active Directory and Exchange.
• Good to excellent communication skills.
• A degree in an IT-related field is a plus.
• Willingness to work in Eastwood, Quezon City.
• Available to work on a graveyard shift.
• Open to a 12-month contract.

If you are skilled in IT support and enjoy solving technical challenges, we would love to hear from you!