Service Desk -WE Track Engineer

We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT
systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-classservice desk analyst will be someone whose IT expertise resultsin enhanced end-user
support and system performance.

Responsibilities:
 Testing and analyzing IT system and software performance.
 Resolving incoming client and personnel IT queriesremotely via email and phone, or chat.  Prioritizing and resolving IT concerns and escalating seriousissuesto relevantstakeholders.
 Documenting processes and maintaining service desk records.
 Collaborating with internal departmentsto ensure that IT needs are met.
 Keeping informed of advancementsin IT. Service Desk Analyst Requirements:  Associate's or bachelor's degree in computerscience, information systems, or similar.
 At least two year
s' experience in an IT performance analysis and end-usersupport role.
 In-depth and current knowledge of computer programs and hardware.
 Proficiency in customer relationship management (CRM) and task managementsoftware.
 Exceptional analytical and problem-solving skills.
 Advanced collaboration, communication, and interpersonal skills
Excellent organizational and time management skills.
 Has experience on Service Now
 Has knowledge on Microsoft environment
 Knowledge on Active Directory