IT Desktop Support

Tagoloan, Misamis Oriental

Posted more than 30 days ago


Company:: Nityo Infotech
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

QUALIFICATIONS:
*Graduate of Any Bachelors Degree course
*With 6 months experience in IT Technical/Desktop Support
* Location: Mindanao Distribution Center
* Onsite work setup
* Mon-Sat 8am to 5pm

DeskSide Support Responsibilities:
• Install desktop OS, messaging client, applications such as Adobe Acrobat, WinZip as per requirement and add or remove accessories, peripherals or mobile devices and configure PCs.
• Troubleshoot and resolve desktop incidents.
• Manage disk and folder sharing and permission settings on desktops.
• Handle printer problems at users’ desktops
• Assist users in accessing applications.
• For MAC, Provide all installations, de-installations, cascades, moves, adds and changes for all deskside equipment, software and related services at designated locations.
• Manage Delivery/shifting/install printers to locations along with Print partner
• Helpdesk provided to handle 1st level calls and onsite troubleshooting support