Functional Lead (Claims/RTS/Recovery) - Sorting Center
Meycauayan, Bulacan
Posted more than 30 days ago
- Company:
- Shopee
- Company Description:
- Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
- With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
- Must be keen to details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Willing to be assigned in Meycauayan, Bulacan
Job Description:
- Manage overall Return to shipper / seller process
- Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
- Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
- Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
- Participate in the development and implementation process strategies and tactical execution
- Assess manpower needs and work will support team for proper allocation
- Provide guidance to RTS/Claims team, evaluate team’s performance and provide necessary trainings to continuous growth