Customer Service Representative Logistics

Pasig, National Capital Region

Posted 6 days ago

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Responsibilities:
- Enter orders, audit, update databases, keeping accurate records of relevant activities
- Plan and manage logistics, transportation
- Answer incoming carrier phone calls
- Track booked loads, update status in TMS system
- Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
- Track quality, quantity, delivery timelines, and productivity
- Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
- Address any problems or complaints that may arise quickly and amicably
- Increase productivity, hone accuracy, and adhere to standards
- Analyze data and consider performance modifications and implement improvements
- Comply with all regulations, laws, policies
- Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
- Maintaining current knowledge of market trends in the transportation marketplace
- General support help