Customer Support Specialist

Cebu City, Cebu
Posted more than 30 days ago
Company:
Talino Venture Studios
Company Description:
About us Talino Venture Studios is a global venture studio for inclusive fintech that builds sustainable innovation for the good of every community throughout Asia and the United States. Our mission is to bridge the financial inclusion gap and accelerate economic growth and recovery for underserved markets and the emerging middle class around the world.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Gender:
Male
Number of vacancies:
5

Job Description

The purpose of the role is to make sure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service, and solid knowledge of the projects/accounts handled.

Desired Skills and Experience

- Industry-specific certification in relevant computer languages or software may be required
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software and other remote access desktop programs
- Accept constructive criticism and customer feedback
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Strong communication (verbal /written) and listening skills
- Willing to communicate with clients online or on-site
- Customer Service Oriented
- Strong problem-solving and organizational skills
- Intellectual curiosity with willingness and desire to learn
- Can work with a team and confident to work independently with minimum supervision
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Can work graveyard shift
- Can adapt to changes and risk-taker
- Very meticulous to details.
- Result-oriented and can manage with less supervision

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