Service Desk Analyst Level 1

Cebu City, Cebu

Posted 3 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Job Details:
• Contract 6 months
• Salary: 1 year exp - 22-23k or 2 years exp – 24-25k
• Rotational shift: Day, Mid, Night Shift (shift schedules can only be determined during onboarding)
• Work on-site set-up
• Location: 12th Flr., Lexmark Plaza 1, Samar Loop, Corner Panay Road, Cebu Business Park, Cebu City

Job Description:
• Troubleshoots via the phone hardware, software, and network operating problems and involves
technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist
users.
• Identifies, investigates and researches user questions and problems as well as isolating and
resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

Additional Qualifications:
• 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone
support to a large customer base.
• 1 - 2 years’ work experience in customer services support or having equivalent kind of skills
experience, soft skills a must.
• 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC,
Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office
365).       
• Must be able to work independently.
• Strong interpersonal skills.
• Strong analytical skills.
• Strong customer service skills.
• Ability to understand and follow oral and written instructions.
• Strong English (verbal and written) skills.
• Typing skills essential