Onboarding Specialist (Deficiency Management)

• Liaise between merchant’s and other internal departments (credit, customer updates, and credit updates) for process and document requirements on updating the merchant account’s legal name, banking information, signing officers, and length of ownership.
• Must be detail oriented, organized, and able to keep a compilation of document submissions from merchants.
Strong English Communication Skills (both oral and written) and experience in call handling is a must.
• Basic knowledge in excel for daily data and production tracking.
• Liaise between Sales Consultant, prospective merchant’s and other internal Moneris departments (credit, customer updates, and credit updates) for process and document requirements on updating the onboarding deficient application with all needed information
• Excellent time management

• Experience in Handling calls, and Data/Sales entry.
• Experience in Customer Service, Sales, Data Entry both on Calls and Email.
• Should have previous experience in Handling Calls and Data/sales entry.