Customer Service Representative(Telco Account)

Quezon City, National Capital Region

Posted 30 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support.

- Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
- Identifying and assessing customers’ needs to achieve satisfaction
- Ensure all calls are logged in the system for proper monitoring and closure
- Provide appropriate solutions in a timely manner

Requirements:

- Atleast Highschool Graduate(old curriculum)/ Senior Highschool Graduate
- Must have original copy of NBI Clearance before start date
- Have atleast 6 months Call Center experience

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