Customer Service Representative - Healthcare

Taguig City, National Capital Region

Posted 7 days ago

Company:: Ayuda Business Management solution Inc
Company Description:: We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organization.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

Manage incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

At least 1 year of experience in a Healthcare process is a plus.
Good communication
Education: High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate
BPO experience at least 6 months