Housekeeping Manager
Baguio City, Benguet
Posted 28 days ago
- Company:
- Sweet Haven Land Developers, Inc,
- Company Description:
- We are a property development company currently building our first luxury hotel. We have entered the phase of forming a management team to help set up our operations. As we prepare to open our doors, we are seeking a talented and experienced Finance Manager to join our dynamic team.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Essential Duties and Responsibilities:
• Oversee daily activities of the Housekeeping department, primarily cleaning of hotel rooms, hallways, conference rooms, utility rooms, mezzanine, reception areas, offices, basement, driveway and other areas
• Inspect staff work to ensure adherence to cleanliness standards; conduct regular room and hotel facilities inspections.
• Provide training to housekeeping staff to enhance job efficiency and professionalism.
• Address guest and employee complaints promptly and professionally, in line with company core values.
• Schedule staff shifts, organize replacements as needed, and assign housekeeping duties.
• Manage the inventory and quality of linens, including bed sheets, towels, and tablecloths. Ensure proper laundering, storage, and rotation of linens to maintain cleanliness and prevent shortages.
• Conduct regular inventory checks and audits of cleaning supplies, order stock as necessary, and issue supplies and equipment to staff.
• Ensure adherence to health and safety regulations, including the proper handling and storage of cleaning chemicals.
• Oversee pest control measures
• Oversee the housekeeping department’s budget, including labor costs and supply expenses, and work to identify cost-saving opportunities.
• Coordinate preventive maintenance schedules for rooms and public areas with the maintenance department.
• Implement and promote eco-friendly cleaning practices and sustainability initiatives.
• Ensure housekeeping staff adhere to uniform and name badge policies at all times.
• Develop and enforce emergency response procedures related to housekeeping issues.
• Review and update self-check cleaning sheets and undertake necessary audits.
• Work closely with other departments, such as Front Desk and Maintenance, to ensure seamless guest experiences and efficient operations.
• Engage with guests when necessary to provide a personal touch and gather feedback to improve services.
Qualifications:
• At least 3 years of experience as Housekeeping Manager/supervisor or similar role, preferably in hospitality and tourism industry or equivalent field
• Working knowledge of Microsoft office applications
• Willing to perform various cleaning duties in instances of staff shortages.
• Strong leadership skills with proven ability to manage a team and collaborate across departments.
• Strong ability to identify and resolve issues efficiently, particularly guest complaints.
• Excellent verbal and written communication skills. Up-to-date with best practices in housekeeping; prior experience with luxury brands is advantageous.
• Highly organized and detail-oriented, able to maintain high service levels under pressure.
• Familiarity with housekeeping management software and other technology used in the industry.
• Strong analytical and problem-solving abilities.
• Ability to create and implement training programs for staff development.
• Understanding of budgeting and financial management as it relates to departmental operations.
Benefits:
• Competitive compensation package
• Opportunity to work in a dynamic and innovative environment
• Career growth and professional development opportunities
• Collaborative and supportive team culture focused on excellence
• Communication allowance
Apply today and elevate your career in housekeeping management!