System Analyst (App Support)
Taguig, National Capital Region
Posted 7 days ago
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech is a global technology services company headquartered in the United States. The company offers services such as consulting, technology outsourcing, and staffing solutions across various industries, including banking, healthcare, and telecommunications. Nityo Infotech has a presence in several countries and serves clients worldwide.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Schedule: Shifting
Salary: open rate
Qualifications:
— Obtained a Bachelor's Degree in IT, Computer Science, or other relevant courses
— At least 1 - 3 years of relevant experience
— Required skillset: Unix, Shell scripting, Python, SQL, XML, Analytical Thinking, Java (optional)
Job Responsibilities:
— Mainly the work is related to handling of Customer complaints (Incidents) and the User requests (Service Request/SR) on daily basis. Focal will be required to contribute by handling the same. This will require analysis of the Incidents and Service Requests and providing the best solution to resolve/complete them.
— Focal will be provided access to the necessary applications and KT/ Handover to perform the daily tasks.
— Focal will also perform automations for the repeated Incidents or SRs to bring down the turn-around time of handling them.
— This is a critical support role and may require on-call/ work in shift specially when we have Deployments or Major issue in Production system