Client Retention Specialist - Front End

Salary Offer : P18,000.00
(Makati Office)

Work Schedule : 8:30am-5:30pm

Qualifications:
 Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field.

 Proven experience as a Training Specialist or similar role.

 Experience in designing and implementing effective training programs.

 Strong knowledge of instructional design and training methodologies.

 Excellent communication and presentation skills.

 Strong organizational and time-management skills.

 Ability to work independently and as part of a team.

Job Description :
Training Needs Assessment:

o Conduct thorough assessments to identify the training and development needs of employees.

o Collaborate with managers and team leaders to understand specific skill gaps and performance issues.

Program Design and Development:
o Design and develop training programs, including materials, manuals, and other resources.

o Create engaging and interactive training content using various instructional methods.

Training Delivery:

o Conduct training sessions, workshops, and seminars both in-person and virtually.

o Use a variety of teaching techniques to accommodate different learning styles.

Evaluation and Feedback:
o Assess the effectiveness of training programs through evaluations, surveys, and feedback.

o Analyze training outcomes and make improvements to enhance effectiveness.

Continuous Improvement:
o Implement new training methods and technologies to improve learning experiences.

Compliance and Documentation:
o Ensure all training programs comply with organizational policies and industry regulations.

o Maintain accurate records of training activities, attendance, and outcomes.

Focused on assessing applicants for training is responsible for evaluating the skills, knowledge, and competencies of potential training participants.