Team Leader (Start ASAP)

Taguig, National Capital Region

Posted 3 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 15

Job Description

Job Description:
People Management:
• Leading and developing a team of Aftercare Coordinators; responsible for the overall direction, coordination and evaluation of the team.
• Carrying out supervisory responsibilities in accordance with client's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
• Communicating policies to coordinators and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
Project Management:
• Solving complex vendor invoicing issues and proactively heading off negative service trends
• Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
• Development, analysis and improvement of new strategies and procedures
• Developing and achieving performance goals and objectives in order to achieve vendor promise expectations
• Perform other projects and duties as required

Job Requirement:
• Knowledge on Outlook, Word and Excel or similar desktop applications
• Demonstrated ability to meet deadlines while managing multiple projects
• Good Communications skills – Written & Verbal in English
• Applicants must be willing to work in 3F Market! Market! Bonifacio Global City,Taguig
• Amenable to work for a shifting schedule

Qualifications
• With three years of Team Leader work experience in a healthcare account under BPO company
• Willing to work on-site in Market! Market!, and willing to render overtime

Enjoy the following benefits!
• Non-taxable allowance
• HMO Coverage upon hire
• Vacation Leaves up to 24 credits
• Sick Leave Conversion
• Group Accident Insurance
• Applicant Referral

Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:
• 8 hour shift
• Afternoon shift
• Day shift
• Night shift
• Overtime
• Rotational shift

Supplemental pay types:
• 13th month salary
• Overtime pay

Experience:
• Team Leader: 3 years (Preferred)
• BPO: 3 years (Preferred)