Technical Write/Documentation Specialist

Job Details:

- Work from Home
- Monday to Friday | 3 PM to 12 AM PST
- *Following PH Regular Holidays

Responsibilities:

- Research and Gather Information: Conduct thorough research by interviewing subject matter experts, reading technical specifications, and testing products or software to gather information for documentation.
- Write and Edit Documentation: Create clear, concise, and accurate technical documentation, including how-to guides, API documentation, and release notes. Edit and revise documentation as needed for clarity, accuracy, and completeness.
- Organize Information: Structure documentation in a logical and easy-to-follow manner, considering the needs and knowledge level of the target audience. Utilize appropriate headings, tables of contents, and navigation aids to facilitate quick information retrieval.
- Collaborate with Subject Matter Experts: Work closely with engineers, product managers, and other subject matter experts to ensure the accuracy and completeness of documentation.
- Maintain Documentation: Keep documentation up-to-date with changes to the product, software, or processes. Track changes in source code, attend meetings to learn about upcoming changes and update documentation accordingly.
- Ensure Consistency and Style: Follow established style guides and documentation standards to maintain a professional and cohesive voice. -
Ensure consistency in terminology, formatting, and writing style across all documentation.
- Test Documentation: Review documentation from a user's perspective to ensure clarity, understandability, and helpfulness. Test instructions and procedures to verify accuracy and completeness, and incorporate user feedback to improve documentation.
- Manage Documentation Projects: Plan and prioritize documentation tasks, set deadlines, and coordinate with other team members to ensure documentation projects are completed on time.
- Stay Updated on Industry Trends: Keep abreast of industry trends, best practices, and new technologies related to technical writing and documentation. Continuously improve skills and knowledge through training, workshops, and professional development opportunities.

Qualifications:

- 1–2 years of experience in technical writing or documentation.
- Strong English verbal and written communication skills.
- Understanding of technical concepts and the ability to translate complex information for a non-technical audience.
- Strong attention to detail to ensure accuracy and completeness in technical documentation.
- Proficiency with documentation tools such as Google Docs, Screensteps, Guidde, or similar software.
- Basic knowledge of markup languages such as XML, HTML, and CSS.
- Experience with documenting APIs and familiarity with RESTful APIs and tools like Swagger or OpenAPI.
- Understanding of UX writing principles to create user-friendly documentation.

Apply now and send you resume at [email protected] with the subject title "Documentation Specialist"