Customer Care Director
Quezon City, National Capital Region
Posted 15 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsible, team player, keen to learn, customer service, problem-solving, strong interpersonal, leadership and analytical skills.
Key Job Purpose:
Manages and provides direction to the Customer Care Team consisting of 3 Departments: Technical Support Group, Products and Application and HCLAB/IT Products.
Responsible for planning and directing the Company’s medical instruments installation plans, commissioning and troubleshooting, preventive maintenance, product presentation and IT products development and deployment to customers.
Responsible for the successful product presentation, customer evaluation and users training provided to customers and business partners.
Responsible for the ISO/QM implementation.
Technical:
§ Plans, organizes and manages the work of the technical or service group, application, laboratory information system.
§ Responsible for the timely deployment and completion of HCLAB/LIS Projects.
§ Ensures technical aspects of products & applications, preventive maintenance & repairs of machines and IT requirements of customers are being carried out according to specifications.
§ Develops and ensures that service level agreements or KPIs are met.
§ Resolution of all technical and product related issues. Escalate to the region whenever necessary.
Administration:
§ Establishes, monitors and controls schedules and project budgets.
§ Setting goals and objectives for team members for achievement of operational results.
§ Develops policies, procedures and ensures that these are understood and followed by direct reports, customers and stakeholders.
§ Identifies opportunities to enhance efficiency and maintains industry best practices.
§ Ensure full utilization of CRM e.g. work order, documentation, etc.
§ Provides learning and development opportunities to customer care teams.
§ Defines KPIs and develops coaching strategies towards its achievement.
§ Reviews and approves Service Contracts and HCLAB/LIS contracts.
Integrated Management System:
§ Supports the attainment of KPI for the quality and environmental management system.
- Ensures the effective implementation of operational controls for the quality and environmental management system by the assigned job tasks and activities
Qualifications:
Minimum Education Required: Graduate of BS in Engineering or BS in Computer Science or other related field.
Minimum Experience Required : 1-2 years related experience