Technical Support and End User Services Manager
San Juan, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey Resource Management Incorporated
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
Performs full supervision of the ICT Hardware Technical Support Group.
Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
Experience in remote desktop and onsite technical assistance is required.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
Can work with minimal supervision and must be willing to work long hours and be on-call duty.
Experience in technical coaching and staff development is mandatory.
Work Location: San Juan (Head Office)
Work Sched: 5 days a week
Onsite Office Hours: 8:00AM-5:00/7:00AM-4:00PM
2 Days Off (Weekends)