BPO IT Manager

Ortigas, Pasig, National Capital Region

Posted 11 days ago


Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Position: IT Operations Team Lead
Industry: IT Company
Location: Ortigas, Pasig
Salary: Up to Php 70,000
Schedule: Regular Schedule
Work Set-Up: Onsite
Complete Benefit Package

Job Description:
We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac.

Roles & Responsibilities:
- Supervise 24x7 site operations and staff.
- Manage shift workload and escalate resource needs to management.
- Oversee IT operations, handle escalations, and manage ticketing.
- Be available on-call 24x7.
- Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.
- Support infrastructure activities and problem resolution.
- Coordinate with departments to align with business processes.
- Monitor IT systems to support project growth.
- Conduct gap analysis of existing and required infrastructure.
- Manage and coordinate the Site/NOC team.
- Communicate networking issues effectively with clients and employees.

Preferred Qualifications:
- 8-12 years of experience in managing BPO/IT/ITES environments.
- Certifications: CCNA, ITIL, MCSE preferred.
- Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.
- Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.
- Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).
- Excellent leadership, people management, and communication skills.
- Ability to multitask, analyze problems, and manage a team effectively.