Global App Commercial Desk (Sales)

Job Title: Global App Commercial Desk (Sales)
Contract Duration: 6 months (extension/absorption based on performance)
Work Arrangement: WFH
Schedule: 6AM to 3PM (weekends off)
Salary Offer: Php35,000 - Php40,000
Equipment Provided (Laptop)


Responsibilities:

- Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates, EDO analysts and Marketplace Partners with app questions during the sales cycle.
- Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
- Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts and other sales support team members on general app process and policies.
- Partner with cross-functional teams including Deal Desk and other groups to support the sales cycle.
- Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
- Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations. .
- Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline


Qualifications:

- Must have experience with sales (international or with shared services)
- Good customer service experience especially with stakeholders and marketplace partners
- Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
- Outstanding verbal and written communication skills.
- Must be highly proficient in Excel, including creating ad hoc formulas.
- Working knowledge of Confluence and sales service desk tools (salesforce experience is a plus)
- Must have at least (1) one year of experience providing direct customer support.
- Strong sense of ownership for resolving support requests.
- Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.