Customer Service Representative

Makati, National Capital Region

Posted 7 days ago

Company:: John Clements Recruitment Inc.
Company Description:: John Clements Consultants, the pioneer in Executive Search since 1974, has played a significant role in transforming thousands of Filipino and other Southeast Asian professionals into extraordinary leaders. Forty-seven years later, John Clements continues to offer superior services that included recruitment (from non-managerial to C-level positions), large scale staffing, RPO, outsourced staffing, overseas recruitment, leadership development training with digital learning platforms, 360-degree assessment and coaching all specially designed for our partners’ needs. Keeping ahead of the game in digitalization, we also invested in AI and Data Science. Working with CrossKnowledge, a global leader in digital learning solutions, and Zenger Folkman, enables John Clements to offer world-class talent development programs that elevate the leadership capabilities of professionals, transforming them into extraordinary leaders of change. Our “deep purpose” as a company is to build our country, uplift the lives of Filipinos, and develop successful leaders.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

[Note that this vacancy is a replacement request]

Job description
A. Customer Service
1. Identify and assess customers’ needs in a friendly manner to build sustainable relationships of trust that result in monthly customer retention of active and regular members.
2. Professionally handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
3. Ensure completeness of the customer’s application form and requirements before submission to the Operations team to avoid delay in member’s order processing and delivery.
4. Provide additional support for profitable sales activities initiated by the sales team to increase revenue.
5. Support the Business Coordinator personnel assigned in the training centers in performing their tasks smoothly.
6. Consistently adhere to policies, procedures, and guidelines in order processing, cashiering, sales reporting, and documentation to attain high accuracy and efficiency.
7. On-time and accurate submission of regular reports and customer information database as the basis of the management for strategic planning and recommendations.
8. Processing orders and assisting with all inquiries from the Baguio Training Center.
B. Other Admin Functions
1. Act as a second person to monitor and provide accurate special travel/bonus points computation of members that may qualify for current sales promotions. This serves as a valid reference for current and future sales promotions.
2. Act as a second person-in-charge in managing daily online customer inquiries through info mail, FB messenger, and Viber.
3. Check the accuracy of daily sales movement reports and sales transactions of co-employees before submission to our CS Supervisor for approval and submission to the Management.
4. Assist client inquiries on cellphones (Globe and Smart) and Telephone lines.

JOB SPECIFICATIONS:
Ø Fresh graduates are open to apply
Ø Graduate of any business-related courses
Ø Any INDUSTRY but coming from the Health & Wellness industry is a plus
Ø No work experience is required for this position but it is an advantage
Ø Customer orientation and ability to adapt/respond to different types of personalities
Ø Ability to multi-task, prioritize, and manage tasks effectively
Ø Possesses the ability to encourage and motivate people
Ø Excellent communication (fluent in English) and human relations skills
Ø Physically fit and willing to travel anywhere

Work schedule: Monday to Friday 9:00 - 18:00