Customer Service Representative
Cebu, Cebu
Posted today
- Company:
- XtendOps Philippines
- Company Description:
- Operator of a tech-enabled outsourcing company intended to build remote teams for brands and industries. The company offers customer experience, consulting, and back-office support services, and more.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Company: XtendOps Philippines
Job Type: Onsite Full-Time
Job Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty.
Requirements:
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
What We Offer:
• Competitive salary and benefits package.
• Comprehensive training and professional development opportunities.
• A supportive and inclusive work environment.
• Opportunities for career growth within the company.
- Salary:
- 32.000,00 ₱ Monthly