Frontline Support Representative

Location: 11th Floor i3 Building IT Park Cebu City
Company: XtendOps Philippines
Job Type: Onsite Full-Time
Job Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty.
Requirements:
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
What We Offer:
• Competitive salary and benefits package.
• Comprehensive training and professional development opportunities.
• A supportive and inclusive work environment.
• Opportunities for career growth within the company.