Customer Service Representative
Cebu City, Cebu
Posted more than 30 days ago
- Company:
- Interactech Solutions Inc.
- Company Description:
- OUR COMPANY IS A REGISTERED BUSINESS PROCESS OUTSOURCING COMPANY WE PROVIDE BACK OFFICE, INFORMATION TECHNOLOGY AND CUSTOMER SUPPORT SERVICES FOR ENTITIES ABROARD SPECIALLY IN SOUTHEAST ASIA. WE BELIEVE THAT A ROBUST ONLINE SOFTWARE PLATFORM GREATLY REFELCTS ON AN ORGANIZATION’S GLOBAL SUCCESS. THAT’S WHERE WE COME IN. WE ALSPO PROVIDE MULTI-FACETED END TO END SOLUTION TO SUPPORT ALL YOUR ORGANIZATIONAL NEEDS INCLUDING: WEB DEVELOPMENT COMMUNICATION TECHNOLOGIES AND SYSTEM SOFTWARE MANAGEMENT DATA PROCESSING AND STORAGE NETWORK SOLUTION
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
Provides helpful information, answering questions and responding to complaints. They are the
front line of support for clients and customers and they help ensure that customers are satisfied with
products, services and features.
JOB RESPONSIBILITIES AND DUTIES:
● Handles customer inquiries through the use of online media/phone.
● Assesses individual issues and takes appropriate actions to ensure that customer's needs are
met.
● Coordinates with other teams based in different locations that share similar objectives.
● Understands standard operating procedures and delivers service that is according to the quality
standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party.
● Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
● Follow up on unresolved inquiries through emails or phone calls.
● Coordinate with Payment Team regarding customers pending cases such as deposit and
withdrawal transactions.
● Complete logs, records, and daily shift reports.
● Performs other functions and special projects as assigned.
JOB QUALIFICATIONS:
● Must possess at least college degree in any field; open for fresh graduate and no work
experience.
● Experience in customer service or handling of international clients is a plus.
● Knowledgeable of basic computer operations (MS Office).
● Must be willing to work in shifting schedules.
● Must be willing to work on site in Bataan.