Service Delivery Manager

Alabang, National Capital Region
Posted 3 days ago
Logo Nityo Infotech
Company:
Nityo Infotech
Company Description:
Nityo Infotech is a global technology services company headquartered in the United States. The company offers services such as consulting, technology outsourcing, and staffing solutions across various industries, including banking, healthcare, and telecommunications. Nityo Infotech has a presence in several countries and serves clients worldwide.
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

Experience: 5 years
Salary Offer: Market Rate

Key Responsibilities:
Oversee service delivery operations within a Global Network Operations Center (GNOC).
Manage infrastructure solutions across datacenters, cloud environments, and network/security systems.
Monitor and improve service delivery performance through KPIs and ITIL processes.

Skills:
In-depth knowledge of infrastructure solutions: datacenters, clouds, networks, and security.
Proficient in managing Operations KPIs such as ticket management, backup completeness, and infrastructure utilization.
Solid experience in ITIL processes and practices (ITIL certification required).

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