Pega Support Engineer - Work-From-Home

Manila, National Capital Region

Posted yesterday

Company:: Gratitude Philippines
Company Description:: We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To Gain Maximum Output From The Candidate And Everything The Company Has To Offer. Executive Search Gratitude Philippines Recruitment Services That Help Clients Reduce Cost And Time Associated With Hiring The Right Talent. We Understand That Human Resource Is The Pivotal Element In Success Of Any Business, Thus Our Focus Is On Finding Right Candidates Who Can Contribute To Our Client’s Success. Payroll Management & Staffing Our Comprehensively Vetted Recruitment Process Over 14 Years In The Industry Has Equipped Us To Recruit The Right Candidates For Your Company.Our Pan Philippines Presence And Contract Staffing Facilities Give Unparalleled Access To A Vast Base Of Candidates, Who We Rigorously Screen And Evaluate To Ensure The Right Fit Within Your Organization.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

We are hiring a Tier 1 support engineer to join our Managed Services team. In this role you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with the Client and end users so you must enjoy working with others. You are thoughtful, listen and have strong attention to detail.

Qualifications
• 3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware and software)
o analytical thinking skills.
o excellent verbal communication skills.

• Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)
• Ability to work with service level agreements and escalation policies
• Verbal and written communication skills
• 1 or more years of Pega experience is highly desired
• Bachelor’s degree in computer science or software engineering.
• Working experience is a must as a Pega developer.
• Knowledge of Java, JSP, J2EE, XML, and EJB.
• Knowledge of Scrum and Agile methodologies.
• Pega certification would be nice (SA, SSA)
• LSA – Lead System Architect
• SSA – Senior System Architect
• SA – System Architect
• Bachelor’s degree in computer science or software engineering.
• Working experience is a must as a Pega developer.
• Advanced understanding of Pega PRPC 5. …
• Knowledge of Java, JSP, J2EE, XML, and EJB.
• Knowledge of Scrum and Agile methodologies.

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