Operations Manager
San Pablo City, Laguna
Posted more than 30 days ago
- Company:
- FirstBPO
- Company Description:
- At FirstBPO, we understand the challenges businesses face in managing their operational processes efficiently while staying focused on core objectives. That’s why we are here to be your reliable partner, providing tailored Business Process Outsourcing (BPO) solutions that optimize your business performance, enhance customer experiences, and drive growth. Trust FirstBPO to be your strategic partner in achieving operational excellence, enhancing customer satisfaction, and driving growth. Contact us today to discuss your outsourcing needs and let us create a customized solution tailored to your unique requirements. Experience the power of FirstBPO and elevate your business to new heights.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Manage and supervise daily operations within the company
Lead and motivate a team of supervisors and agents to achieve performance goals.
Develop and implement operational strategies to improve efficiency and quality.
Collaborate with clients to understand their needs and ensure service delivery exceeds expectations.
Identify areas for process improvement and implement changes as necessary.
Handle escalations and resolve issues in a timely and effective manner.
Manage resource allocation, including workforce planning, scheduling, and task assignment.
Ensure compliance with company policies, industry regulations, and client requirements.
Foster a positive work environment that promotes teamwork, accountability, and professional growth.