CSR in Cebu - 31K Salary

Cebu, Cebu

Posted more than 30 days ago

Company:: Field Innovators Inc.
Company Description:: The ideal candidate for this role should have proven Field Service experience, the ability to troubleshoot, test, repair and service technical equipment, English literacy, the ability to work flexible shifts and to adapt to changing work schedules, familiarity with mobile tools and applications, and a technical degree or certification1234. Responsibilities of a Field Service Technician: Providing service and customer support during field visits or dispatches. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions. Producing timely and detailed service reports. Documenting processes. Operating vehicles in a safe manner and using field automation systems. Following all company’s filed procedures and protocols. Cooperating with the technical team and sharing information across the organization. Comprehending customer requirements and making appropriate recommendations/briefings. Building positive relationships with customers.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

QUALIFICATIONS
• Candidates must be at least in college level, preferably a degree holder
• Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in the transportation, travel sectors.
• Tech-savvy with experience using CRM systems and communication tools preferred.
• Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth.