Billing and Collection Officer

Duties and Responsibilities:

1. Generate and issue invoices to customers/clients in a timely and accurate manner.
2. Verify billing details and ensure they align with contracts or agreements.
3. Address and resolve any discrepancies or issues with billing.
4. Monitor accounts receivable and follow up on overdue payments.
5. Communicate with clients/customers to ensure prompt payment.
6. Negotiate payment plans or terms with delinquent accounts where necessary.
7. Prepare and send reminders for outstanding payments.
8. Respond to customer inquiries regarding billing and payments.
9. Provide excellent customer service and maintain positive relationships with clients.
10. Resolve any billing disputes or concerns in a professional manner.
11. Prepare and maintain accurate records of billing, collections, and account statuses.
12. Generate reports on accounts receivable, aging reports, and collections.
13. Provide regular updates to management on the status of outstanding receivables.
14. Ensure all billing and collection activities comply with company policies and relevant regulations.
15. Maintain up-to-date and organized records of all transactions and correspondence.
16. Assist in the preparation of financial audits related to billing and collections.
17. Work closely with the sales, customer service, and finance teams to ensure accurate and efficient billing and collections.
18. Coordinate with the finance team to reconcile accounts and ensure accurate financial reporting.
19. Identify opportunities to improve billing and collection processes.
20. Implement strategies to reduce overdue payments and improve cash flow.

Qualifications, Skills and Experience:

1. Bachelor’s degree in Finance, Accounting or a related field.
2. 2-4 years of experience in billing, collections, or accounts receivable.
3. Experience in customer service or a client-facing role is an advantage.
4. Strong understanding of billing and collection processes.
5. Excellent communication and negotiation skills.
6. Proficiency in accounting software and Microsoft Office Suite (Excel, Word).
7. Attention to detail and accuracy.
8. Ability to work independently and as part of a team.
9. Strong organizational and time management skills.