CSR - Non Voice

JOB DESCRIPTION – CUSTOMER SERVICE
REPRESENTATIVE
1) Providing further assistance to all incoming
concern/request/complaint/feedback of customer professionally on
daily basis
2) Escalating customer’s every concern/request/feedback in a timely
manner and in accordance based to the SOP given by the company
3) Ensuring every information shared to customer correctly and
accurately which in align with the inquiry and concern given by
customer
4) Working closely and be a good team player with various department
5) Following up tightly and promptly regarding customer issue or
concern with related department
6) Promoting the company latest product and promotion to customer in
various form of communication method
7) General administrative task – Reporting, documentation, etc...
8) Ensuring the Company client database were protected all the time
and not disclose to any outsiders internally or externally

Requirement
- Minimum High School Graduates
- Candidate possesses strong English and Tagalog communication
skills (Oral / Written / Listening)
- Candidates has strong working experience in Customer Service
industry will be an added advantage
- Willing to work on Weekends and Public Holiday
- Willing to work on shifting schedule