Customer Relations Officer
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- INTECO
- Company Description:
- Industrial & Transport Equipment, Inc. (INTECO) is a pioneering force in the Philippine automotive industry. Established in 1960, INTECO has a rich history of introducing and developing the Isuzu brand in the country. As the exclusive assembler and distributor of Isuzu vehicles for many years, INTECO played a pivotal role in shaping the local automotive landscape. Today, INTECO remains committed to providing exceptional automotive solutions and services. With a strong focus on customer satisfaction, the company offers a comprehensive range of Isuzu vehicles, including commercial trucks, buses, and SUVs. INTECO's extensive dealership network ensures that customers have convenient access to sales, after-sales service, and genuine parts.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Gender:
- Female
- Number of vacancies:
- 1
Job Description
Responsibilities:
Build and maintain strong relationships with customers.
Handle customer inquiries, complaints, and concerns promptly and professionally.
Resolve customer issues and escalate as needed.
Provide exceptional customer service through phone, email, and in-person interactions.
Conduct customer satisfaction surveys and analyze results.
Identify customer needs and provide appropriate solutions.
Coordinate with other departments to ensure customer satisfaction.
Maintain accurate customer records and information.
Participate in customer loyalty programs and initiatives.
Qualifications:
Graduate in Marketing, Business Admin, Social Media and any related field
Previous experience in customer service or sales is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to build rapport and trust with customers.
Attention to detail and organizational skills.
Proficiency in computer applications (MS Office Suite, CRM software).
We offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Dynamic and fast-paced work environment