Social Media Moderation Specialist - Content Moderator

Ortigas Pasig, National Capital Region

Posted more than 30 days ago

Company:: Orbit Teleservices Pasig-Ortigas
Company Description:: We provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 200

Job Description

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents.

List of vacancies we have for you:
Customer Service Representative
Technical Support Representative
Sales/Retail Representative
Travel and Hotel Associate
Healthcare Specialist
Financial Associate (PRIO)
Telemarketer

General Responsibilities:
Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using scripts and procedures.
know the company products, services, policies, and procedures to effectively address customer inquiries during training period.
Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:
Amenable to working onsite(office-based)
Filipino Citizen, or hold relevant residence status
18 years old and above
High school diploma or equivalent; further education or relevant certifications will be a plus.
Candidates must be conversant in English language.
Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have (Optional):
Proven customer service experience, preferably in a call center or customer support environment.

Further details will be discussed during the interview. Apply now!