Cantonese Bilingual Specialist 95k to 100k

Manila, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Junior High School
Gender:: Any
Number of vacancies:: 50

Job Description

Job Title: Entry Level Bilingual (Mandarin/Cantonese)
Location: Edsa Muñoz, Quezon City, Quezon City,
Salary:
Cantonese:90k to 105k
Job Type: Full-Time, Onsite

Description:
We are currently seeking enthusiastic Entry-Level Bilingual candidates who are fluent in Mandarin or Cantonese. This opportunity is perfect for individuals who are passionate about starting a career in a bilingual environment, even without prior BPO or bilingual experience.
Key Responsibilities:
Use Mandarin or Cantonese to assist with customer service tasks.
Engage in communication with clients and customers in the designated language.
Accurately read, write, and speak in the respective language.
Requirements:
High school graduates are welcome to apply.
No prior BPO or bilingual experience required, but proficiency in reading, writing, and speaking Mandarin or Cantonese is essential.
Must have a working visa or permanent visa in the Philippines.
Willing to work onsite in Edsa Muñoz, Quezon City, Quezon City,
Must be open to working night shifts.
Benefits:
Competitive salary package.
Additional allowances and night differential for Mandarin positions.
Signing bonus for Cantonese positions.