Front End Client Retention Specialist - Makati - Direct Hire
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Dempsey External Talent Acquisition Center
- Company Description:
- Dempsey is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Job Description
1. PHONE CALLS
Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during availment among others.
Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of calls when necessary.
Collaborate with other departments, to resolve client concerns efficiently and effectively.
Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to higher-level support if required.
2. EMAIL MANAGEMENT
Centralized Email Repository: The Back End Team has the primary responsibility for managing and responding to client emails in the centralized repository.
Email Handling Guidelines:
Respond to client emails promptly.
Provide accurate and comprehensive information in responses, addressing client concerns and inquiries thoroughly.
Collaborate with other departments, when necessary, to obtain the required information for responding to complex client inquiries.
Maintain a record of all client email interactions, including the details of the concern, actions taken, and any follow-up required.
Job Qualifications:
1. Educational attainment: Bachelor’s degree in business, marketing, sales, or a related field
2. Years of relevant experience: at least 1-year administrative work
3. Area/s of experience: HMO but not required
4. Knowledge: Proficiency in using office software (Microsoft Office)
5. Skills: Organizational Skills
Salary Offer : P18,000.00
(Makati Office)
Work Schedule : 8:30am-5:30pm
*bap
- Salary:
- 18.000,00 ₱ Monthly