Customer Service Assistant Manager

Job Description:

The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry.

Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations.

This includes setting and maintaining high standards of service, monitoring team performance, implementing efficient processes and improvements, and resolving escalated customer issues.

By fostering a culture of excellence and continuous improvement, the Assistant Manager contributes to enhancing customer satisfaction, loyalty, and retention in the dynamic sports betting landscape.

Requirements:

Minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity.
Profound understanding of the sports betting industry, including its products, services, and customer dynamics.
Familiarity with industry regulations, compliance standards, and best practices.
Strong leadership abilities with proven experience in effectively managing and motivating teams.
Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations.
Proven track record of handling escalated customer issues with diplomacy and professionalism.
Ability to empathize with customers, resolve conflicts, and address complex inquiries or complaints.
Collaborate effectively with cross-functional teams, including marketing, operations, and technical support, to achieve common goals.
Experience in fostering a collaborative and inclusive team culture that promotes knowledge sharing and continuous improvement.
Ability to delegate tasks, provide constructive feedback, and promote a positive work environment.
Flexibility to adapt to changing business requirements, industry trends, and customer needs.
Resilience in managing challenging situations and maintaining composure under pressure.
Exceptional organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
Attention to detail and accuracy in handling customer records, documentation, and reports.
Strong analytical and problem-solving skills, with the ability to identify issues, evaluate options, and implement effective solutions.
Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
Proficiency in active listening, negotiation, and interpersonal skills.