Accepts Walk-In - Davao - Customer Service Representative
Davao City, Davao del Sur
Posted more than 30 days ago
- Company:
- IBEX Global Solutions (Philippines) Inc.
- Company Description:
- Why join us? Our Employees Drive Our Business A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be. Compensation and professional rewards are competitive and commensurate with performance and work ethic. Our work culture is characterized by employee satisfaction initiatives because great customer interactions are only possible with motivated individuals. We leverage the diversity and tenacity of our employees to foster a competitive but team-oriented environment. Group activities, community outreach and business strategy retreats are integral parts of our culture. Helping You Attain Your Full Potential As a company, we understand the importance of investing in our employees. At IBEX Global we design our training and development programs to prepare our associates for success in sales and marketing and importantly, for a rewarding long-term career. Career paths are clearly defined and our human resource specialists work closely with all employees to ensure that each individual reaches his or her full potential. In addition to competitive salaries, standard benefits and performance-based incentives, we reward tenured and top-performing associates with education reimbursement and professional certification opportunities to advance their careers. Our rationale for managing careers is straightforward: when we assemble the top team in our industry, our superior interaction outcomes will automatically drive us towards our business mission. Building Lasting Relationships with our Employees At IBEX Global we take pride in helping our employees maximize their potential in both their personal and professional lives. We provide exciting career opportunities and mentorship throughout their entire journey at the organization with the objective of building long-lasting relationships with our employees the way we do with our clients and business partners. But don’t just count on us telling you. Listen to what our employees have to say about what it is like to work at IBEX Global.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Handle incoming calls from customers proficiently
Assess customers’ needs and provide personalized guidance
Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
Uphold productivity and quality benchmarks
Exhibit a sense of urgency in addressing customer queries
Escalate customer issues accurately and promptly
Deliver timely, accurate, and professional customer service
Maintain a positive and professional attitude, reflecting positively on the company
Utilize departmental resources, policies, and procedures effectively.
What should you expect from us?
ibex-clusive Benefits:
Work Onsite Allowance*
Extensive HMO coverage for you and your dependents
Non-taxable allowance on top of your basic salary
Excellent Program Incentives based on performance
Group Life Insurance
30 Service Incentive Leaves (15 days convertible to cash)
We accept walk-in applicants. For faster processing, drop by on our Davao Recruitment Hub at SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao from 10 AM to 5 PM so you can experience our 1-day hiring process.
*Terms and conditions apply
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