Customer Service Representative (No Experience Required)

Davao City, Davao del Sur

Posted more than 30 days ago


Company:: IBEX Global Solutions (Philippines) Inc.
Company Description:: Why join us? Our Employees Drive Our Business A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be. Compensation and professional rewards are competitive and commensurate with performance and work ethic. Our work culture is characterized by employee satisfaction initiatives because great customer interactions are only possible with motivated individuals. We leverage the diversity and tenacity of our employees to foster a competitive but team-oriented environment. Group activities, community outreach and business strategy retreats are integral parts of our culture. Helping You Attain Your Full Potential As a company, we understand the importance of investing in our employees. At IBEX Global we design our training and development programs to prepare our associates for success in sales and marketing and importantly, for a rewarding long-term career. Career paths are clearly defined and our human resource specialists work closely with all employees to ensure that each individual reaches his or her full potential. In addition to competitive salaries, standard benefits and performance-based incentives, we reward tenured and top-performing associates with education reimbursement and professional certification opportunities to advance their careers. Our rationale for managing careers is straightforward: when we assemble the top team in our industry, our superior interaction outcomes will automatically drive us towards our business mission. Building Lasting Relationships with our Employees At IBEX Global we take pride in helping our employees maximize their potential in both their personal and professional lives. We provide exciting career opportunities and mentorship throughout their entire journey at the organization with the objective of building long-lasting relationships with our employees the way we do with our clients and business partners. But don’t just count on us telling you. Listen to what our employees have to say about what it is like to work at IBEX Global.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 100

Job Description

Job Description
• Handle incoming calls from customers proficiently
• Assess customers’ needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively.

What should you expect from us?
ibex-clusive Benefits:
• Work Onsite Allowance*
• Extensive HMO coverage for you and your dependents
• Non-taxable allowance on top of your basic salary
• Excellent Program Incentives based on performance
• Group Life Insurance
• 30 Service Incentive Leaves (15 days convertible to cash)

Visit us at:
• Upper G/F, Felris Centrale Quimpo Boulevard, Davao City every Monday to Friday between 10 AM - 7 PM!
• SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 7 PM!