Administrator - SalesForce and ZoomInfo (remote role)

About us
Urban CGI is an Australian-founded and internationally expanding technology solutions company that transforms design, training and projects using CGI simulation.
• Training Simulation – convert procedures, inductions and competencies into LMS linked, micro-credentialled, interactive CGI training sims for high retention, efficiency and engagement
• Project Simulation – build CGI sims to make design projects move faster with assured validation, verification, integration, operations, construction, engagement and approvals
Our goal is to modernise systems so clients can change the world for the better, faster.
We have been in business for 20 years working with Tier 1 clients on complex projects to solve wicked problems across infrastructure, mining, rail, for design and training scenarios.
We are a family-owned and run business with a fantastic long-term dedicated team on a pathway for expansion and international growth.
About the role
Reporting to the Head of Marketing and Growth, we are seeking an experienced and analytical Administrator – SalesForce and ZoomInfo who will manage and customise the Salesforce and ZoomInfo platforms to meet the needs of the organisation.

This is a remote role.

Role KPIs will include
• Data Quality
• System Uptime
• Report and Dashboard Usage
• Ticket Resolution
• Customisation Efficiency
• Compliance and Security
• User Adoption Rate

About you
The ideal candidate will
• Be a self starter, capable of working independently with minimal instruction and is able to figure out a next step without guidance
• Is naturally curious and enjoys finding solutions to problems that they are presented with and is able to connect dots without a map
• Is an outgoing person who can build relationships quickly and also isn’t afraid to have a hard conversation with stakeholders
• Be passionate about database administration and is also looking to enhance your career and expand your skillset
• Be methodical, structured, organised, and have excellent time management skills

Responsibilities
• Customise and configure Salesforce and ZoomInfo to meet the organisation's needs
• Create and manage user accounts, profiles, roles, and permission sets
• Oversee data quality, data imports, data exports, and data cleansing activities to maintain accurate and up-to-date information in Salesforce and ZoomInfo
• Implement and manage sales and marketing automation processes using workflows, process builder, and flows
• Manage data quality and integrity within Salesforce and ZoomInfo, including data imports, exports, and data cleansing
o Important focus on contact list filtering (Boolean), creation / de-duping and export for telemarketing
o Market segmentation analysis
• Work on integrating Salesforce and ZoomInfo with other systems and applications, as well as setting up automation processes using tools like workflows, process builder, and automation tools
• Provide training and support to users on how to effectively use Salesforce and ZoomInfo
• Collaborate with stakeholders to gather requirements for new features and enhancements
• Create and maintain reports and dashboards in Salesforce and ZoomInfo to provide insights into key performance metrics and help drive data-driven decision-making
• Keep up-to-date with Salesforce and ZoomInfo updates and best practices to optimise the platform's performance.
• Troubleshoot and resolve issues related to Salesforce and ZoomInfo functionality.


Skills and Requirements:
• 3+ years proven work experience as a SalesForce and ZoomInfo Administrator skills
• Bachelor’s degree holder in Computer Science, Information Technology, or a related field
• Strong understanding of SalesForce and ZoomInfo platforms and best practices
• Understanding of sales and marketing best practices, as both SalesForce and ZoomInfo are used primarily for these teams
• Salesforce and ZoomInfo Administrator certification is preferred
• Able to work during Australian business hours
• Ability to solve problems creatively and logically
• Strong attention to detail and a commitment to delivering high-quality work
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders

Submit your updated resume and a cover letter to [email protected]
Indicate on the Subject: Your Name | Administrator - SalesForce and ZoomInfo

Come and impress us and help us grow further.