Azure Cloud Support Analyst

Taguig, National Capital Region

Posted 4 days ago

Company:: Nityo Infotech Services Philippines Inc.
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Location: BGC, Taguig (Hybrid, 4x onsite PER MONTH)
Schedule: Rotational Shift

Essential
- Previous hands on experience in Azure Cloud Support , Software, Applications or Helpdesk Teams.
- Experience in supporting Cloud technologies,
- Excellent communication/organization skills, command of business English
- Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
- Experience of reporting technical, functional and operational problems and resolutions to the development team.
- Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
- Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
- Must have hands on working knowledge of Microsoft Office Applications with Excel

Desirable
- Strong educational level or Service Management qualification
- Working knowledge of Service Management products like ServiceNow
- Other non-English languages would be useful
- Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:
Familiarity with ITILv3 or ITIL v4
MS Excel
ServiceNow