Reservation Officer

Cebu, Cebu

Posted more than 30 days ago

Company:: Asmara Urban Resort and Lifestyle Village
Company Description:: The whole place is beautifully designed with sustainability in mind - from building materials using sustainably harvested spruce timber for the structure and local coconut timber for the bar counter to rainwater catch basins for all of Asmara's non potable use (flushing, gardening, etc). Its quite an ambitious project to have all the elements of aesthetics, environmentally-conscious design and construction, and a genuinely feasible business model all together in the Philippines.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

*Handle incoming reservation requests via phone, email, or online booking systems.
*Confirm and update reservations in the system accurately and promptly.
*Manage and adjust booking schedules as necessary.
*Ensure that all reservation details are correctly entered and maintained in the database.
*Provide detailed information about services, rates, and availability to potential customers.
*Assist customers with inquiries, changes, cancellations, and special requests.
*Address and resolve customer complaints and issues promptly and professionally.
*Build and maintain positive relationships with clients.
*Maintain accurate records of all reservations and transactions.
*Prepare reports on reservation trends, occupancy rates, and customer feedback.
*Ensure compliance with company policies and procedures.