Offline Customer Service

Job Description

Manage e-commerce orders from receipt to fulfillment, ensuring accuracy and timeliness.
Handle customer inquiries and issues via phone, email, and chat, providing exceptional service.
Process wholesale and retail account orders, ensuring compliance with company policies.
Assist with order processing and claims resolution as needed
Work independently to prioritize and complete tasks efficiently.
Take initiative to identify and implement process improvements.
Maintain a high level of accuracy and attention to detail in all tasks.
Qualification:

Proficient MS Office, especially Excel and Word, and have knowledge of E-commerce and Retail Account Services
working experience in field sales with supervisory experience, preferably in the Cigarette / Vape Industry
Exceptional customer service skills and a keen eye for detail
With at least a year of relevant experience in Customer Service and order management
Experience in e-Commerce Wholesale and Retail Account Services, Order processing, and Claims Experience in a retail environment is required.
Ability to work independently and take initiative.
Excellent communication skills; handling calls, emails and chats.