Offline Customer Service
Taguig, National Capital Region
Posted more than 30 days ago
- Company:
- JOB CONNECT RESOURCES INC
- Company Description:
- "JOIN THE BEST. BE THE BEST" Job Connect Resources Inc., (JCRI) is a Human Resource service company composed of professional and seasoned individuals in the area of manpower service. People behind JCRI were the very same people who have established a known manpower service company for the past 12 years that still exists until now. JCRI was established with the primary purpose of responding to the growing number of Filipinos looking for jobs and to the clients’ need for workers with the least burden on administrative matters. As a service oriented company, Job Connect Resources Inc. is committed to provide high quality service to all its clientele.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Manage e-commerce orders from receipt to fulfillment, ensuring accuracy and timeliness.
Handle customer inquiries and issues via phone, email, and chat, providing exceptional service.
Process wholesale and retail account orders, ensuring compliance with company policies.
Assist with order processing and claims resolution as needed
Work independently to prioritize and complete tasks efficiently.
Take initiative to identify and implement process improvements.
Maintain a high level of accuracy and attention to detail in all tasks.
Qualification:
Proficient MS Office, especially Excel and Word, and have knowledge of E-commerce and Retail Account Services
working experience in field sales with supervisory experience, preferably in the Cigarette / Vape Industry
Exceptional customer service skills and a keen eye for detail
With at least a year of relevant experience in Customer Service and order management
Experience in e-Commerce Wholesale and Retail Account Services, Order processing, and Claims Experience in a retail environment is required.
Ability to work independently and take initiative.
Excellent communication skills; handling calls, emails and chats.
- Salary:
- 20.000,00 ₱ Monthly