Team Leader

 Supports team manager and performs management duties when manager is absent or out of office
 Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
 Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
 Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
 Communicates deadlines and sales goals to team members
 Develops strategies to promote team member adherence to company regulations and performance goals
 Conducts team meetings to update members on best practices and continuing expectations
 Generates and shares comprehensive and detailed reports about team performance, mission related objectives.
 Ensures company materials and physical working spaces meet and exceed company presentation standards
 Create an inspiring team environment with an open communication culture
 Oversee day-to-day operation
 Discover training needs and provide coaching
 Listen to team members’ feedback and resolve any issues or conflicts
 Recognize high performance and reward accomplishments
 Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
 Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
 Ensure company goals and objectives are being met by each team member and provide constructive feedback
 Address customer concerns in reference to products, services rendered or employee interactions
 Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
 Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
 Train new team member on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
 Oversee and maintain inventory and order of stocks as needed