Dialysis Technical Service Engineer

JOB DESCRIPTION:
• Familiar with the Hemodialysis Machines: 2008K and 4008A /4008S Series of Fresenius
• Machines for Bioregen Euro Inc.
• Participates in the planning, installation, and integration of dialysis equipment and/or water treatment system.
• Provides user and technical training to the client/ customer personnel who are assigned to operate the medical equipment.
• Prepare effectively all the documents needed for service activities including assessment of services needed & categorization of services provided.
• Provides consultation and in-service regarding proper, safe and effective use & care of dialysis machine and water treatment system.
• Coordinates with the customer service representatives and provides/validates the accuracy of information pertaining to machine and customer inquiries and/or complaints and ensures fast turnaround time of service.
• Sales / Marketing of services of Dialysis Machines
• Plan and propose to Management for approval any appropriate technical training and development for Service Technicians.
• Handle and facilitate approval of Job Orders prior to service execution by the Service Technicians.
• Check all machines and all its accessories for delivery prior to release from the warehouse
• Ensure timely preparation of all machines and its accessories for delivery.
• Develop and prepare needed SOPs and Forms related to the Job of Technicians and ensure that SOP’s/ Forms are properly routed for management approval.
• Prepare needed documents and compliance certificates of the machine’s prior delivery.
QUALIFICATIONS:
• Graduate of any four (4) or five (5) year college course preferably engineering or any technical course.
• With at least two (2) years actual experienced in technical support
• Knowledgeable in Haemodialysis machines and actual experienced in Hemodialysis environment
• Must possess good verbal and written communication skills
• Must be organized and disciplined