Customer Service Representative (Finance)

Alabang, National Capital Region

Posted 3 days ago


Company:: Ayuda Business Management Solutions Inc
Company Description:: We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organization.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Primary School
Gender:: Any
Number of vacancies:: 30

Job Description

We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to process concerns and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing requests / concerns
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements:
At least completed 2nd year college
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.