Customer Service Representative (Healthcare)
Alabang, National Capital Region
Posted 2 days ago
- Company:
- Ayuda Business Management Solutions Inc
- Company Description:
- We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organization.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Primary School
- Gender:
- Any
- Number of vacancies:
- 30
Job Description
Responsibilities:
-Manage large amounts of incoming phone calls
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
Requirements and skills:
-Minimum 1 year experience as a Customer Service Representative
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-At least 2 years in college
- Salary:
- 30.000,00 ₱ Monthly