Technical Support Representative - TSR (ASAP)
BGC Taguig, National Capital Region
Posted 3 days ago
- Company:
- Nityo Infotech
- Company Description:
- Nityo Infotech Corporation is the fastest-growing global IT Services & Solutions Company; headquartered in New Jersey, USA. Our services span from Application Management Outsourcing, Packaged Application Services, Remote Infrastructure Management, Product Development, and Support to higher value-added offerings, including Managed Platform and Product Engineering Services.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 14
Job Description
Location: BGC Taguig
Setup: Hybrid - 10 days onsite reporting per month. – With shuttle service (Manila only)
Schedule: Shifting (Morning, Mid, Night)
Qualifications:
- College Level/Vocational/Bachelors Degree of any course
- 6 months to 1 plus years solid experience as TSR or Service desk
- With an experience in BPO Industry is a must
- Must have Voice Support Experience
- Background that touches computer system, printers, network and device Connectivity
- Must be open to work Hybrid setup
- Shifting - but more on Nightshift
- Target Start Date: July 29
- ONILINE APPLICATION PROCESS ONLY!
Job Description
- Handle customer questions, incidents and service requests;
- Provide enough information about the customer’s issue in the ticket, prior to escalation, to ensure that the Level 2 support team can begin working on resolution for the customer
- Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable;
- Log the ticket accurately with all the important information provided by the customer;
- Give customers a realistic estimate of the time it will take to resolve an incident or request;
- Salary:
- 30.000,00 ₱ Monthly