Service Desk Specialist - German Speaker

Alabang Muntinlupa, National Capital Region

Posted more than 30 days ago


Company:: Hunters Hub Inc.
Company Description:: Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 4

Job Description

Qualifications
Filipino Citizen - Can Speaker German Language
Active Directory
Active Directory Azure
Microsoft 365

Description
KEY RESULTS AREAS/JOB RESPONSIBILITIES:
1. Help Desk Support a. Install, configure, and troubleshoot MS Office Applications; PC Operating System (ex. Windows 98/XP/2000/7/Mac);

b. Install and troubleshoot typical Window-based desktop applications (Anti-Virus, MS Project, Acrobat Reader, Internet Explorer);

c. Perform basic troubleshooting PC and network environments.

d. Respond quickly and courteously to customers asking help via phone, email, remote access, or onsite support; and provide answers to all questions addressed to them.

e. Conduct research and make use of information resources and knowledge bases at hand, and coordinate with other Help Desk Support Specialists and internal IT colleagues to provide resolution to inquiries and concerns.

f. Comply with the defined SOP for all tasks assigned;

g. Adhering to the defined SLA with customers;

2. Administrative a. Closes tickets as soon as they are resolved;

b. Maintains and updates daily monitoring of deliverables of service;

c. Prepares and submits needed reports;

3. Teamwork a. Flexibly adjust schedule ensuring 24 x 7 service.

b. Ensures timely and accurate turnover of activities to the next Help Desk team member on duty;

4. Learning and Development

a. Expand knowledge on business process and IT related information;

b. Stay abreast of current technology, system information, problems, changes and updates relevant to the team;