Application Support Officer

Main Job Purpose:

Coordinate with teams and resolve all complex application and system issues.
Design and maintain expertise in the flow of application processes and systems related to the company.
Administer and resolve application issues, provide updates, and perform root cause analysis.
Plan execute books and implement applications and configuration change procedures to ensure optimal quality assurance for all applications.
Develop, sustain, and evaluate delegated business processes and related applications.
Supervise all alerts related to application and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of Operation and customer support departments.
Perform root cause assessment and debug all issues on availability of applications.
Coordinate with departments and administer code migrations in various environments and production outputs.
Provide support and identify all issues and prepare appropriate documentation of all issues and solutions.
Manage all production systems and recommend ways to optimize performance provide solutions to problems and prepare reports for all problems.
Identify and provide resolutions ranging in complexity from medium to high.
Working knowledge of SQL Databases & basic network configuration.
Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
Provide training to the users regarding any upgraded systems.
Confer with the project managers regarding any issues in data processing.