Merchant Onboarding Specialist

Location

Hybrid | Makati

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

The Role

As a Merchant Onboarding Specialist, you will play a crucial role in onboarding new merchants and ensuring compliance with operational policies and regulatory requirements. You will also provide exceptional customer support to merchants, gather feedback, and collaborate with cross-functional teams to drive process improvements.

Merchant Onboarding:

Gather merchant information and perform Know Your Business (KYB) checks.
Conduct preliminary investigations and basic due diligence for merchants to be onboarded.
Ensure compliance with operational policies and applicable regulatory requirements.
Create and set up merchant accounts, maintaining their requirements in the database.

Merchant Support:

Communicate effectively with merchants about newly launched services and updates.
Provide timely support and address merchant concerns related to customer services, accounts, settlements, technical issues, payouts, and dashboards.
Gather feedback from merchants to facilitate the creation of studies and recommendations for process improvements and innovations.

Collaboration and Feedback:

Work closely with the marketing and business development teams to support various initiatives.
Monitor merchant satisfaction through surveys, focus groups, and other initiatives to improve our service continually.

The Ideal Candidate

At least one (1) year of experience in a similar role is preferred, but not mandatory for exceptional candidates.
A Bachelor's degree in Business Management, Commerce, Economics, or a related field is highly desirable, but not a strict requirement for those with relevant experience and skills.
Outstanding communication skills in both English and Filipino, enabling you to thrive in a fast-paced environment and proactively tackle challenges.
A deep-rooted customer-centric mindset, coupled with a genuine passion for payments and lending products.
Excellent proficiency in Excel or Google Sheets, allowing you to analyze data, generate insights, and create compelling reports.
A collaborative spirit and the ability to work harmoniously within a team, maintaining a positive, "get things done" attitude that inspires others.